Employees
Phihong believes exceptional talent drives sustainability. We are dedicated to creating a LOHAS (Lifestyles of Health and Sustainability) workplace that respects human rights, fosters employee happiness, and enhances job satisfaction and belonging.
Employee Satisfaction
Employee satisfaction is a key metric for understanding employees’ needs and the work environment. To this end, we conduct work satisfaction surveys targeting both new hires and all formal employees. We also gather feedback and suggestions through channels such as labor management meetings, all-staff meetings, employee suggestion boxes, and the HR director’s mailbox. By listening to employees’ voices, we gain valuable insights into their perceptions, expectations, and behavioral tendencies. Based on the analysis of these responses, we implement appropriate measures to enhance employee well-being and sense of belonging, creating a supportive and inclusive workplace. Additionally, important initiatives and promotional messages are promptly communicated through bulletin boards to ensure employees are kept up to date with the Company’s latest policies, working together toward shared success.
New Employee Satisfaction Survey
Each new employee is assigned a dedicated mentor to provide comprehensive support, enhancing their sense of security, belonging, and workplace stability. The mentor assists with daily needs such as food, clothing, housing, transportation, and work-related matters. A care interview is conducted three months after onboarding to ensure ongoing communication and support. This approach helps new employees feel valued and cared for by the Company, thereby enhancing job satisfaction and retention rate.
Survey Details
- Survey Target: Employees who passed probationary period and transitioned to full-time status
- Survey Period: January to December 2024
- Questionnaire Response Rate: 100%
- Number of Valid Questionnaires: 55
2024 New Employee Satisfaction Survey Results
To gain deeper insights into employee needs and improve organizational effectiveness, the Company regularly conducts “Employee Satisfaction and Engagement Surveys,” evaluating six core domains: supervisor leadership, remuneration and benefits, colleague relationships, job content, career development, and corporate culture.
Since 2022, the survey frequency has been adjusted to once every two years. In the latest 2024 survey, we are pleased to see significant improvements in various indicators:
- Overall satisfaction reached 4.68, representing a 1.96% increase from the previous period.
- Scores across the five core dimensions all increased, indicating the effectiveness of our improvement measures.
- Employee engagement reached a record high, reflecting strong commitment and recognition from employees.
For items with relatively lower scores, the Company has conducted an in-depth review through labor-management meetings and instructed responsible unit to propose concrete improvement plans. We are committed to turning employee feedback into a driving force for progress, continuously optimizing employee experience and strengthening corporate cohesion.
- Survey Target: All formal employees
- Survey period: October 2024
- Valid Response Rate: 87%
- Number of Valid Questionnaires: 297
